Makluxe Interiors and Exteriors Refunds and Returns Policy
Effective Date: 13th November 2024
Thank you for shopping with Makluxe Interiors and Exteriors. We value your satisfaction and strive to ensure you’re pleased with every purchase. Below is our Refunds and Returns Policy, designed to make the process as clear, fair, and straightforward as possible. If you have any questions, please feel free to contact our customer support team.
1. Eligibility for Returns and Refunds
1.1 Products Eligible for Return:
Our returns policy applies to physical products, including furniture, décor accessories, and beddings purchased from Makluxe Interiors and Exteriors, whether bought directly online at makluxeinteriors.com or in-store.
1.2 Conditions for Returns:
To be eligible for a return:
- Items must be unused, undamaged, and in their original packaging.
- Return requests must be initiated within 14 days from the date of delivery.
- Any tags, manuals, and accessories originally included with the product must also be returned.
1.3 Non-Returnable Items:
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Customized or made-to-order items
- Clearance items marked as “final sale”
- Opened or used beddings and personal décor items
2. Return Process
2.1 How to Initiate a Return:
To initiate a return, please contact us through one of the following methods:
- Email: [email protected]
- Phone: +23466259654
- Business Address: Second Floor, Trimetrix Towers, Lakeview Park Estate, Ajah, Lekki, Lagos
Provide your order number, contact information, and a brief reason for the return. Our customer service team will guide you through the return process and provide a return authorization if the item is eligible.
2.2 Return Shipping Costs:
- For Defective or Incorrect Products: If the item received was incorrect or defective, we will cover the return shipping costs.
- For All Other Returns: Customers are responsible for return shipping costs for non-defective items.
3. Refund Policy
3.1 Refund Eligibility and Process:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved Refunds: Approved refunds will be processed within 5-7 business days of receiving the returned item.
- Method of Refund: Refunds will be issued to the original payment method used during the purchase.
3.2 Partial Refunds:
In some situations, only partial refunds may be granted, such as:
- Items that show signs of use or damage
- Items missing original tags, accessories, or packaging
3.3 Restocking Fees:
For non-defective items returned, a 10% restocking fee may apply to cover handling and processing costs. The fee will be deducted from the total refund amount.
4. Exchanges
We only replace items if they are defective or damaged. If you wish to exchange a defective item for the same product, please contact us within 14 days of receiving the product.
5. Customer Support
If you have any questions or concerns, our customer support team is here to help. Please contact us at:
- Email: [email protected]
- Phone: +2348166259654
- Address: Second Floor, Trimetrix Towers, Lakeview Park Estate, Ajah, Lekki, Lagos
Thank you for choosing Makluxe Interiors and Exteriors. We look forward to providing you with beautiful, high-quality products and a seamless shopping experience.