Privacy Policy

Privacy Policy for Makluxe Interiors and Exteriors

Effective Date: 13th November 2024

Makluxe Interiors and Exteriors respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, makluxeinteriors.com, or interact with our products and services. By using our website and services, you agree to the terms of this Privacy Policy.

1. Data Controller Information

2. Types of Data We Collect
We may collect and process the following categories of personal data:

  • Personal Identification Information: Your name, email address, phone number, postal address, and other information you provide when contacting us.
  • Order Information: Details of any purchases or orders you have made, including your payment details (processed securely by third-party providers).
  • Usage Data: Data about your interaction with our website, such as pages visited, time spent on our website, and other analytical information.
  • Marketing and Communications Data: Your preferences in receiving marketing materials from us, if you have opted in to such communications.

3. How We Collect Your Data
We collect data in several ways:

  • Directly from You: When you fill out forms on our website, make a purchase, or communicate with us via email.
  • Automatically: Through cookies and other tracking technologies (see our Cookie Policy for details).
  • Third-Party Sources: From trusted partners or service providers involved in our sales, marketing, and website analytics.

4. Purpose and Legal Basis for Data Processing
We only use your data when we have a valid legal basis, including:

  • Contractual Necessity: To fulfill orders or provide services you request.
  • Legitimate Interests: To analyze website performance, improve user experience, and conduct marketing (if permitted by applicable law).
  • Consent: When required, we will obtain your explicit consent for marketing communications or other specific data uses.
  • Legal Obligations: To comply with legal requirements, such as tax regulations or responding to law enforcement.

5. How We Use Your Data
We may use your personal data to:

  • Provide and manage our services and products.
  • Process and fulfill your orders.
  • Communicate with you regarding your inquiries, orders, or requested services.
  • Conduct market research, website analytics, and user experience improvements.
  • Send marketing communications, promotions, or advertisements if you have opted in.
  • Protect our business, prevent fraud, and comply with legal obligations.

6. Data Sharing and Disclosure
We respect your privacy and will not sell, rent, or lease your personal data. We may share your data with:

  • Service Providers: Trusted third parties who assist with payment processing, marketing, data analytics, and website hosting.
  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, your data may be transferred, subject to confidentiality and legal requirements.
  • Legal Obligations: Government authorities or other third parties when required by law or to protect our rights, property, or safety.

7. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes secure data storage, encryption, and restricted access to your information. Although we strive to protect your personal data, no security system is entirely foolproof. We recommend protecting your password and devices to enhance security.

8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the nature of the data and legal requirements.

9. International Data Transfers
Your data may be transferred to and processed in countries outside of your country of residence. We ensure that any data transfers comply with GDPR by implementing safeguards, such as the Standard Contractual Clauses or verifying that recipients are in jurisdictions deemed adequate by the European Commission.

10. Your Data Protection Rights
Under GDPR, you have specific rights regarding your data:

  • Right to Access: Request a copy of your personal data we hold.
  • Right to Rectification: Request correction of incomplete or inaccurate data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions.
  • Right to Restrict Processing: Request limitation of data processing under specific conditions.
  • Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to our processing of your data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw consent where we rely on it for data processing (e.g., marketing).

To exercise any of these rights, please contact us at [email protected].

11. Children’s Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a minor, we will take steps to delete that information.

12. Updates to This Privacy Policy
We may update this Privacy Policy periodically. The “Effective Date” at the top will indicate when changes were made. Continued use of our website and services signifies your acceptance of any updates.

13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

  • Address: Trimetrix Towers Lakeview Park Estate Ajah, Lekki Lagos
  • Email: [email protected]

This policy ensures transparency and provides users with a clear understanding of how Makluxe Interiors and Exteriors collects, uses, and safeguards personal data.